Do you ship to my country?
Bikeroom ships worldwide from Milan, Italy. Currently, we do not ship to the following countries: Belarus, Russia, Turkey.
How much does shipping cost?
The shipping cost depends on the bike and your delivery address. The final price including the shipping fees is calculated at checkout.
Can I pick up my order in-person? If so, where?
Some bikes and products are eligible for in-person pickup. You will see this option in the shipping section of your checkout.
You will be able to collect your order at our office in Cusano Milanino (Milan, Italy) from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., upon making an appointment.
When will you ship my order? When will it arrive?
You can see the estimated delivery date in the product page, next to the price.
Before we ship your parcel, you will see an estimated delivery date in your order. As soon as a shipping label is created, you will receive a tracking number via email and will be able to follow its progress on the shipping carrier’s website. Remember to check the spam folder in your inbox.
Do I have to pay import fees/VAT/GST on top of the final price?
For orders delivered in the EU, VAT and GST are always included in your final cart price.
For orders delivered in the United Kingdom: we offer Delivered Duty Paid (DDP) shipping, meaning tariffs and customs clearance fees are already included in your final cart price. You won’t face any additional charges upon delivery—what you see is what you pay.
Exception for UK bid orders: If you buy a bike through our bidding system and the delivery address is in the UK, standard Delivered at Place (DAP) terms apply, meaning you’ll be responsible for tariffs and customs clearance fees upon arrival.
For orders delivered in all other countries worldwide: we ship using DAP terms, which means you’ll be responsible for paying any - if applicable - tariffs and customs clearance fees when your bike arrives in your country. These fees are not included in your cart total and will be collected by the courier or customs authorities upon delivery.
For orders picked up in-person: products with SKU number starting with "BK" - and other selected bikes - can be collected directly from our headquarters in Milan. If you’re exporting the bike outside the EU within 90 days of purchase, no local VAT or taxes will apply. You must declare the export and handle import procedures at the country of destination customs office. Please note: it’s not possible to have your order shipped to a European country and export it later—tax-free purchases require in-person pickup only.
I am based in the United States, do you provide support with regards to tariffs?
All sales shipped to the USA are sent using DAP (Delivery at Place).
This means that on our website, the customer purchases and pays only for the merchandise and services. Payment for customs duties and taxes is not currently included at checkout. These charges must be paid directly by the customer to US Customs upon arrival.
The 5106 Form Process
After Purchase: Once your order is complete, you will automatically receive an email containing a link to download the required Form 5106.Completing the Form: The form consists of several personal data fields, including, but not limited to, your name, last name, residential address, health identification number, and destination address. It is crucial to complete all fields marked with a red asterisk, as these are mandatory.Customs Contact: The completed form must be transmitted to Customs as soon as the package arrives at the destination sorting center. US Customs will contact you directly via the email and phone contacts we transmit to them to request the 5106 Document and the payment for customs duties and taxes. Remember to check the spam folder in your inbox.Delivery: As soon as you have shared the document with Customs and submitted the payment, the package will leave the sorting hub and be delivered to the destination address provided during the order process.Complete Bicycle 87120025 | E-bike 8711600050 | Frame 87149130 | Complete Wheels 87149990 | Pedals 87149610 | Handlebars 87149960 | Saddle 87149500 | Generic Components 87149990
I am based in Switzerland, how does it work if I want to pick up my bike?
If you choose in-person pickup in Milan, Italy: products with SKUs starting with “BK” – and some other selected bikes – can be collected directly from our headquarters in Milan.
For customers exporting the bike to Switzerland, no Italian VAT will apply, provided that the export is completed correctly. We manage the export process through the official “Stamp It” portal, which allows us to digitally certify the export at the border.
To benefit from VAT exemption, you must cross the border with the bike and complete the export validation via Stamp It. Please note that Swiss import duties and VAT will need to be handled locally at the destination customs office.
Why can’t I have a product shipped to my country?
Some brands can’t be sold to specific countries. Sometimes we also hide some products that, because of their manufacturing origin, can result in extremely high import fees.
When will you ship my order?
The estimated delivery time is shown on the product page. Once you place an order, we will send you email updates. Remember to check the spam folder in your inbox.
My parcel is stuck at customs, what should I do?
The carrier might need some information from you, since you are the importer of the goods. They should have reached out directly to you via email. Remember to check the spam folder in your inbox. In case you need further assistance, you can reach out to our logistics team and will be able to help.
I won’t be home on the estimated delivery date, can I modify the delivery date?
You can modify the delivery date once the bike is shipped. Please contact the shipping carrier and select the desired time frame for delivery. FedEx and UPS can retain the parcel for some days or even weeks, before shipping it back